Effective Date: 10/1/2024

Welcome to Parks Pastries & Catering (“we,” “our,” “us”). By accessing or using our website, services, or purchasing our products, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you may not use our services.

1. Eligibility

By using our website or services, you represent and warrant that you:

• Are at least 18 years of age or have the consent of a legal guardian.

• Have the legal capacity to enter into these Terms.

• Will use our services in compliance with applicable laws and regulations.

• Will provide accurate and complete information when creating accounts or placing orders.

2. Orders and Payments

a. Placing Orders

• Orders can be placed through our website or by contacting us directly.

• All orders are subject to availability and acceptance.

• You are responsible for ensuring the accuracy of order details.

• Orders with incomplete or inaccurate information may result in delays or cancellations.

b. Pricing and Payment

• Prices are displayed in $USD and are subject to change without notice.

• Full payment is required at the time of purchase unless otherwise specified.

• We accept Visa, Mastercard, Discover, and American Express.

• Promotional offers, discounts, or coupons may be subject to additional terms and restrictions.

c. Order Modifications and Cancellations

• Requests to modify or cancel an order must be made at least 2 days before the scheduled delivery or pickup.

• We reserve the right to decline order modifications or cancellations if the preparation process has already begun.

• Certain custom orders may be non-refundable or non-cancellable once confirmed.

3. Delivery and Pickup

a. Delivery Policy

• Delivery is available within specified areas and is subject to delivery fees.

• Delivery times are estimates and may vary based on factors outside our control, such as weather or traffic conditions.

• It is your responsibility to ensure someone is available to receive the order at the delivery location.

b. Pickup Policy

• Pickup orders must be collected at the scheduled time. Failure to do so may result in order cancellation without a refund.

• Please provide valid identification or proof of purchase when collecting orders.

c. Failed Deliveries

• In cases where delivery cannot be completed due to incorrect information or absence of a recipient, additional delivery fees may apply for redelivery attempts.

• Only a one-time redelivery will be attempted on the same day.

• In cases where delivery cannot be completed due to incorrect information or absence of a recipient, additional delivery fees may apply for redelivery attempts.

4. Refunds and Returns

Due to the perishable nature of our products:

• All sales are final.

• Refunds or replacements are provided only for errors on our part, such as incorrect orders or items damaged during delivery.

• To request a refund or replacement, contact us within 24 hours of receiving your order.

• Photos of damaged or incorrect items may be required to process refund or replacement requests.

5. Intellectual Property

All content on our website, including but not limited to text, images, logos, and designs, is the intellectual property of Parks Pastries & Catering. You may not reproduce, distribute, or use our content without prior written permission.

• Unauthorized use of our trademarks or copyrighted materials may result in legal action.

6. Prohibited Activities

You agree not to:

• Use our website or services for unlawful purposes.

• Disrupt or interfere with the operation of our website or servers.

• Post false, misleading, or defamatory information.

• Attempt to gain unauthorized access to any part of our website or systems.

• Use automated tools or bots to scrape data or interfere with our services.

7. Limitation of Liability

To the fullest extent permitted by law, Parks Pastries & Catering is not liable for:

• Indirect, incidental, or consequential damages arising from the use of our services.

• Losses or damages resulting from delays, errors, or interruptions in service.

• Any issues caused by third-party services or providers.

• Customer-provided errors, such as incorrect delivery addresses or order details.

8. Indemnification

You agree to indemnify and hold Parks Pastries & Catering harmless from any claims, damages, or expenses arising out of your breach of these Terms or your misuse of our services. This includes any claims related to improper use of our products or failure to follow provided instructions.

9. Changes to These Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting on our website. Substantive changes will be communicated via email or website notices. Continued use of our services constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved exclusively in the courts of [Insert Jurisdiction].

11. Contact Us

If you have any questions about these Terms or our services, please contact us:

Parks Pastries & Catering
708-221-6360
support[at]parkspastries.com

For legal or compliance matters, please include “Terms Inquiry” in the subject line of your email.